Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If the item is now out of stock, we will contact you within 24 hours and advise an estimated in stock date.

Order Shipment:

Your order will ship within 1-5 business days from the date of your order (please allow 5-7 business days for processing and manufacturing from Carver as your purchase will be manufactured per order). Out of stock Goldline RV Covers will ship out in 2-3 weeks as they are manufactured per order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@rvcoversupply.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it on the delivery date. If your item(s) do arrived damaged, please send photos to sales@rvcoversupply.com and we will process an insurance claim on your behalf. When installing your cover Please be sure the unit is clean and sharp objects are covered accordingly when to prevent any damage. A dirty, ripped, scratched or torn cover cannot be returned for a refund. Manufacturers warranty information can be found by clicking the "Featured Manufacturers" tab at the top of our homepage. A warranty may be void if the product has been damaged by accident, misuse, abuse, or other abuses not arising out of defects in material or workmanship and does not cover everyday wear and tear.

Cancellations & Refunds:

Your satisfaction and shopping experience is our main concern. If you have any problems with your item don't hesitate to get in touch with us. We offer a 30 day return policy on all of our products. A refund less shipping charges will be issued on any product returned new, unused, with all materials, parts, and accessories included within 30 days of the purchase date. All manufactures have a restocking fee of 25% on any returned product that does not have a defect.    We are not able to cancel orders that have already shipped. If the item has not yet shipped, all orders cancelled after 48 hours are subject to a $20 administration fee.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges from the manufacturer or supplier for returning your item. Refunds will only be issued to the original form of payment that was used when placing your order. All returns must be pre-authorized by RV Cover Supply.